Privacy Policy

SynqTune is an early-stage software project operated from India and not yet a registered company. This policy explains how we handle personal information when you use synqtune.com and the SynqTune app. Contact us about privacy at support@synqtune.com.

• Account details: your name, email address and, if you choose to give it, your phone number.
• Your AWS connection: your AWS account ID and the IAM role SynqTune uses. Never AWS access keys.
• How you use SynqTune: pipeline settings, run status, training metrics and logs, and evaluation results as scores and counts. The example inputs and answers in the comparison report stay in your AWS account's bucket; your browser reads them from there through a short-lived link when you open them, and we don't store them.
• Where your saved LLM provider keys are: the keys themselves are kept in your own AWS account's Parameter Store, encrypted with that account's KMS key; we store only their location (the parameter ARN). SynqTune's role in your account can save and delete those keys but can't read them; only the instances that run your pipelines can. Keys saved before October 31, 2026 stay encrypted with AWS KMS on our side until their next run moves them into your account.
• Feedback: what you send through the app or the public feedback page, with the email address you give and the page you sent it from.

What we don't collect: your training data, prepared datasets and trained models stay in your own S3 bucket and are processed in your AWS account. We don't copy them to our servers. If your data contains personal information, you decide how it is handled in your own account, and the Map columns step can remove common personal details before training.

• to create your account, sign you in and keep it secure;
• to run your pipelines in your AWS account and show you their progress and results;
• to reply to your questions and feedback, and improve SynqTune;
• to tell you about important changes, such as to these policies or to pricing.

We use only what the site needs to work: cookies that keep you signed in and remember your theme and sidebar settings, and a few settings saved in your browser. We don't use advertising cookies or analytics trackers, and we don't sell your information.

We use a few service providers to run SynqTune. They process information only to provide their service to us:

• Supabase for sign-in and our database, hosted in Singapore;
• Render to host the SynqTune API;
• Amazon Web Services for encryption (KMS), and, in your own AWS account, for running your pipelines and keeping your saved provider keys;
• a team chat tool where new feedback messages are forwarded so we can reply quickly.

LLM providers you choose: if you turn on grading with an LLM or the comparison with your current LLM, examples from your data are sent to that provider (for example OpenAI, Anthropic or Google) with your own API key, under their terms.

Test request at launch: when a run compares with your current LLM, SynqTune's servers send that provider one short, fixed request (“Reply with OK.”) with a key you typed into that run before it starts, to catch a key with no credits or a retired model. Saved keys are in your Parameter Store, which we can't read, so the instance in your account checks those instead. It contains none of your data. You can turn it off for any run with “Test the LLM before launching”; then only the instance in your AWS account calls the provider.

We may also disclose information if the law requires it.

Our database is hosted in Singapore, and our other providers may process information in other countries. Your own training data stays in your AWS account: in your S3 bucket, in the region where you created the SynqTune stack, and on the instances that process it, which currently run in AWS's us-east-1 region.

We keep your information while your account is open. If you ask us to close your account, we delete what we store about you within 30 days, except anything we must keep by law. Feedback sent without an account is kept until you ask us to delete it.

You can ask us to show you the personal information we hold about you, to correct it, or to delete it, and you can withdraw your consent to our use of it at any time. You can also raise a complaint with us. Under India's Digital Personal Data Protection Act, 2023, you may nominate someone to exercise these rights for you, and escalate a complaint to the Data Protection Board of India if we don't resolve it.

To do any of this, email support@synqtune.com. We will reply within 30 days.

We protect information with encryption in transit, keeping saved provider keys in your own AWS account where we can't read them, a role in your account that can use only SynqTune's own bucket and instances, and access controls that keep each organization's data separate. The Security and AWS permissions page lists everything that role can do. No system is perfectly secure; if a breach affects your information, we will tell you and the authorities as the law requires.

SynqTune is a tool for businesses and is not meant for anyone under 18. We don't knowingly collect information from children.

If we change this policy in a significant way, we will tell you by email or in the app before the change takes effect. See also our Terms of Use.